Mr Johnson was referral case from my existing customer..
He called up to find out more about our quality water purifier products.
Upon understanding his needs, i came to conclusion that he has not much current updates of water purifiers knowledge.
Instead of rushing to give him all what our company has to offer, i share with him how to choose an performance based water treatment system, he grasped the up to date water filtration technology.
Now he has the ability to judge which products suits his home water neeeds.