About Apixel IT Support
Apixel is founded in 2004 with one goal in mind - to deliver the highest quality IT support services to businesses in Singapore. Like all typical IT companies back then, we were offering support packages with charges based-on service-hours: businesses needing our service will buy blocks of service-hours which they'll consume as and when needed. As this model of IT outsourcing is widely understood and accepted, we adopted the model when we first started operations.
However, we quickly realize that this (traditional) IT support outsourcing model has several fundamental flaws - the most serious being conflict of interest. While businesses would like to prevent downtime as much as possible, it is not in our interest to do so because we're charging for repairs, to put it simply - the more our clients IT systems break-down, the more money we'll make. While adopting this model did bring in profits, this is not our goal and certainly not what our clients want.
In 2005, we developed and started offering support packages with unlimited services at a fixed-price. By following this new model, we are able to line-up our interest with clients', turning re-active to pro-active support and rightfully transfer the IT responsibility and accountability to us, the IT support company.
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