A new comprehensive mystery guest program at sensible prices and multiple city hubs in Asia and Australia
Hotel Secret Services offers a mystery guest program for the hotel industry reviewing the experience your establishment provides and giving you an insight into the ‘guest experience’, with city hubs in Singapore, Bangkok, Melbourne and Bali. Hotel Secret Services allows you to evaluate your own services and understand your establishment’s standards from the guest’s perspective whilst providing you with actual data for appraisal of your standards.
Armed with a thorough checklist, our professional mystery guests check-in and experience a typical stay at your establishment, incognito. Completely secret, the guest’s stay offers a list of comments and standards witnessed by a team of professional auditors and seasoned travelers, giving the Management of the property, a view of the services from the guest’s experience perspective.
Hotel Secret Services has a team of professional auditors located in four different city hubs around Asia and in Australia hence lower costs for your establishment. Your cost are only the service’s reasonable fee, approved expenses incurred during the stay, full board and airfare from the closest hub to your property.
Advantages of HSS’ services…
- Convenient city hubs throughout Asia translate into lower international travel costs
- Experienced auditors in Asian luxury and high standards of quality
- A thorough checklist, from a combined 25 years of experience in Hotel industry audits
- Recommendations from hotel industry professionals with years of industry consulting
- Simple report, concise and with easily accessible results, covering all main areas of operations
- The report offers a new tool to assess staff bonuses based on results
Our report contains…
- A summary of the audit’s results
- Comprehensive areas of audits tables including actual facts and comments
- Photos of specific items reported
- A conclusion and recommendations of follow up
Our clients use this new tool for…
- Brand integrity monitor
- Measuring Executives bonuses
- Measuring your personnel’s ability to up-sell and power-book, hence increasing revenues
- Measuring your personnel’s knowledge
- Measuring the guest’s experience of your personnel’s quality of work and ethics
- Pictures provide a pin-pointed outlook on maintenance issues
- Overall increase of revenues with an outlook on how to improve the guest’s experience and increase their return visits and good recommendation to agents and friends
Improve your quality of service and grow through our Secret Services...
Please don’t hesitate to let us know if you have any questions or if you wish to receive our prices.