Given today’s environment,
there’s simply less margin for error. Questions
proliferate from organizations:
do we still get many customer complaints?
do we deliver better service without vastly increasing operational cost?
do we further improve product or service quality?
do we retain talent?■ How do we build a corporate
Benchmarking focuses on how to
improve any given business process by exploiting “best practices” rather than
merely measuring the best performance. Being
reflected in various Business Excellence award criteria more extensively than
any other management concepts, Benchmarking also promotes the emergence and
evolution of a “learning culture” throughout the organisation, a key to
continuous improvement, total quality and competitiveness over the long term.
COER’s proprietary TRADE
Benchmarking methodology was developed by Dr. Mann, and widely adopted by a
number of countries including ,
, the ,
UAE and most recently, by the Singapore Public Service Centre for Organisational
Excellence (PSCOE) with the Public Service Jumpstart Project involving 7 public
sector organisations.Throughout the 2-days interactive workshop, you will be introduced to a
number of tools in practical work sessions that will help you in the planning
and undertaking of a benchmarking project.
It is also extremely beneficial if you are able to identify a
benchmarking area of focus (a process, activity, or level of performance which
needs to be improved) prior to the workshop.
For more information on the workshop, please visit www.mgdelxis.com