Benchmarking for Excellence by Dr. Robin Mann - 27 & 28 May 2009

By: MgDelxis Group LLP  02/04/2009
Keywords: Human Capital Development, Benchmarking, BPIR.com

Given today’s environment, there’s simply less margin for error.  Questions proliferate from organizations:

          Why do we still get many customer complaints?

          How do we deliver better service without vastly increasing operational cost?

          How do we further improve product or service quality?

          How do we retain talent?

          How do we build a corporate learning culture?

Benchmarking focuses on how to improve any given business process by exploiting “best practices” rather than merely measuring the best performance.  Being reflected in various Business Excellence award criteria more extensively than any other management concepts, Benchmarking also promotes the emergence and evolution of a “learning culture” throughout the organisation, a key to continuous improvement, total quality and competitiveness over the long term.

COER’s proprietary TRADE Benchmarking methodology was developed by Dr. Mann, and widely adopted by a number of countries including , , the , UAE and most recently, by the Singapore Public Service Centre for Organisational Excellence (PSCOE) with the Public Service Jumpstart Project involving 7 public sector organisations.

Throughout the 2-days interactive workshop, you will be introduced to a number of tools in practical work sessions that will help you in the planning and undertaking of a benchmarking project.  It is also extremely beneficial if you are able to identify a benchmarking area of focus (a process, activity, or level of performance which needs to be improved) prior to the workshop.

For more information on the workshop, please visit www.mgdelxis.com

Keywords: Benchmarking, BPIR.com, Business Excellence Consultancy, Business Process Improvement Resource, Executive Training & Development, Human Capital Development,

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