Taylor, best-selling author of many communication and business writing books,
will show you some simple but powerful techniques that will help you to avoid
misunderstanding and become a better business writer. Shirley will show you how
to organise your words and thoughts on paper, structure your messages
logically, present your documents attractively, and improve the format, style,
language and tone of all your written communication. When you follow these
guidelines, you will transform your business writing skills, increase the
impact of your writing, and get the right results!