You need many
essential skills if you are to achieve success in business today. Popular
trainer (and ex-secretary) Shirley Taylorwill enlighten
you on how to handle the demands of your job with assertiveness, confidence and
professionalism. You will learn how to communicate well, how to handle
difficult people, how to make decisions, how to delegate, how to prioritise, how
to manage time and resources, how to handle crises, and how to beat stress.